
Данила - Мастер
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I wanted to pause my ride, for a coffee pause. Once back, it shoes me 3 times more the price! I want to unlock it - does not work! I tried to contact the support - no response. Five-ten minutes later it did unlocked itself, but it have counted me every single minute of the waiting time! The ride was harsh and the scooter is slow and heavy. Not strong enough to take me uphill. Phone holder won't hold. The app itself is confusing. In the end it comes out more expensive than just taking a taxi.
4 people found this review helpful
WSH MOBILITY
August 27, 2022
Hi! Didn't mean to upset you. Sorry about this situation. The rate doesn't change in any way during the pause, this info is in the app.
We want to check everything and help. Please email us at feedback@whoosh.bike, attaching a screenshot of the feedback, the phone number of the account, as well as the date and time of the trip.

Ayoub Harache
The app turns on and turns off options by itself and this cost me extra fees. For example, I made sure that my subscription won't be renewed and I turned off that option, but the next week, it turned on by itself. Secondly, I never turn on the insurance option, and today it turned on by itself and I paid extra fees. When I contacted the support, they answered with a blurry answer and left the conversation , without letting me reply.
29 people found this review helpful
WSH MOBILITY
July 24, 2023
This is very strange, let's look into it. Email us at feedback@whoosh.bike with a screenshot of the review and your account or mail number. We will check everything and help you.

Eli Ben Yokhanan (m337thesc0ut)
I had issues with the service. When I tried contacting the support via app chat, describing the problem in details, there was no any response, never. The last time I had problems (had to fasten the lock, but it won't open before being fastened) I decided to stop using the service, knowing perfectly that there will be no help (but being threatened with a fine because of "not locked scooter". Of course, I locked it, but this costed me another start-finish session and thus more money).
52 people found this review helpful