
Frið Lahmann
awful speech recognition engine… everytime i report it via in-app feedback, customer service always requests a screen recording and no way the chat box allows me to upload it within the app. there isnt a time tag per sentence in text recording. when i find something sentence i dont understand, i need to rewind and hear the entire paragraph out.
Thank you for your feedback — we’re actively working on improving this process. Our support team doesn’t actually need a screenshot; just sending us the sentence is enough for us to locate the issue. We truly appreciate you taking the time to report the cases!